The following terms and conditions apply to all orders placed on our website. By ordering from this store, you accept the policies contained herein.

1. ORDER PROCESSING

In normal conditions, our typical processing times for most products are as follows:

Orders without print-on-demand item(s) typically take 7-10 business days to process
Orders with print-on-demand item(s) typically take 1-7 business days to process
Orders with personalized items will take 1-3 business days more to process.

2. SHIPPING METHODS, SHIPPING TIME, AND SHIPPING FEE

Based on the actual weight of your order, the shipping fee will be automatically calculated and shown to you. Available shipping methods for your order, with the specific shipping time and rates, will be displayed at checkout.

Some special items, such as liquid goods, can only be shipped using the Eco-shipping method, increasing this method's cost of worldwide delivery.

Reference shipping time and shipping fee ranges for items weighing between 0.1 and 1.0 kg are listed below:
- US:

Shipment method	Shipping time range	Shipping fee range
Standard shipping	10 - 20 business days	$4.4 - $17.1
Eco shipping	17 - 24 business days	$4.4 - $16.2
Premium shipping	6 - 7 business days	$27.3 - $31.1

- Worldwide:

Shipment method	Shipping time range	Shipping fee range
Standard shipping	8 - 51 business days	$3.3 - $21.1
Eco shipping	-	-
Premium shipping	6 - 7 business days	$25.4 - $51.6

An estimated delivery time for your order will show on the order confirmation.

Final delivery is often handled by the local postal. Actual shipping time may vary depending on its service.
During peak seasons and periods of high demand, carrier services may require an additional 5-10 business days for shipping.

3. DELIVERY TERMS

We work with many carriers to ship the order, which depends on the shipment address.

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid), and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the recipient's responsibility. The package may be subject to local customs or VAT taxes, which depend on the shipping destination. For further information, please refer to your country's customs policies.

4. CHANGE OF DELIVERY ADDRESS

We cannot change the shipping address once the order has been in production. If you need to update it, please reach us within 06 hours of placing your order via the email address at the bottom of this page or fill in this Contact Form.

5. CANCELLATION

If you cancel your order within 06 hours of placing it, you will be held responsible for the payment fee (if incurred), which is non-refundable. Please refer to our Refund Policy for more details.

ChillPeep Case

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